At Globetrotter & Co., we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
Information You Provide
- Account Information: Email address, name (optional), and password when you create an account
- Trip Preferences: Travel dates, destinations, traveler details, interests, budget preferences, and other information you provide in our questionnaire
- Guest Email: If you purchase without an account, we collect your email address to deliver your itinerary
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card information. Stripe may collect and store payment details in accordance with their own privacy policy.
Automatically Collected Information
- Browser type and version
- Pages visited and time spent
- Referring website
- IP address (for security purposes)
2. How We Use Your Information
We use your information to:
- Generate personalized travel itineraries
- Process payments and deliver your purchases
- Send confirmation emails and trip-related communications
- Improve our AI recommendations and service quality
- Respond to your inquiries and provide customer support
- Detect and prevent fraud
3. AI Processing
Important: Your trip preferences are sent to Anthropic (the company behind Claude AI) to generate your itinerary. This includes:
- Destination and travel dates
- Number and ages of travelers
- Travel style preferences
- Interests and budget information
- Any special requirements or notes you provide
We do not send your email address, payment information, or account credentials to AI services. Anthropic processes this data according to their privacy policy and data handling practices.
4. Data Storage and Security
Your data is stored securely using industry-standard practices:
- Passwords are hashed and never stored in plain text
- Data is encrypted in transit using HTTPS/TLS
- Database access is restricted and monitored
- Regular security reviews and updates
5. Data Retention
We retain your data as follows:
- Account data: Until you delete your account
- Trip data: Indefinitely for logged-in users; 90 days for guest purchases (then anonymized)
- Payment records: As required by law (typically 7 years)
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your trip data in a portable format
To exercise these rights, contact us at globetrotterandco@gmail.com.
7. Cookies
We use essential cookies for:
- Maintaining your login session
- Remembering your wizard progress
- Basic analytics (page views, not personal tracking)
We do not use third-party advertising cookies or cross-site tracking.
8. Third-Party Services
We use the following third-party services:
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
10. International Users
Our services are operated from the United States. If you are accessing from outside the US, please be aware that your information will be transferred to and processed in the US, where data protection laws may differ from your country.
11. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or a notice on our website. Your continued use of our services after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or requests, please contact us at: globetrotterandco@gmail.com
Globetrotter & Co.
Baltimore, Maryland, USA